faq

Pet Microchip Questions

Can I track my pet with the pet microchip?

No, the pet microchip is for identification purposes only.

Who can scan my pet’s microchip?

A Veterinary or SPCA in your area who has an ISO compliant scanner. (Most do)

Can the pet microchip migrate?

 No it shouldn’t. The microchip is covered with Paralyne that prevents this from happening.

What happens when my pet is lost?

 Report it to us. We’ll note it on our database, should anyone go to “lost animal” it will flicker that he animal is lost.
Then phone your Veterinarians in your area and the SPCA,s

How do I go about registering my animal on Five Star ID’s database?

Go to our database on www.fivestarid.co.za – Click register. – Follow the step by step guide to register. – Or alternatively contact us and we will assist you.

I don’t have a computer or internet, what should I do?

Call us directly. We will add the animal and send you the certificate via post.

Registration failed on the pet microchip… When re-registering, Username/Email shows up.

Login with the details created and instead of going to register microchip, it will ask for username & password.
When logged in, click on register microchip button.

I can’t remember my password & request password didn’t work…

 Call us. We’ll give you the necessary details.

Is there an annual membership fee?

 No, there is no membership fees.